Privacy
Privacy policy
Effective: July 15, 2026
We do not sell your data, and we never share it for advertising or anyone else's independent use. That sentence governs everything below.
fleetfax is a carrier-vetting tool for freight brokers, factors, and shippers, used on this site or through the Chrome extension. We collect only what we need to return a carrier report.
What you put in, and what we do with it
Carrier searches. The USDOT, MC number, name, phone, or email you search goes to our backend, which looks the carrier up in the FMCSA public registry and returns the report. Results are cached briefly so repeat lookups are fast.
Ask assistant. The report's optional "Ask" box sends your question, with a compact summary of that carrier's public record, to a third-party AI provider that writes the answer. The request carries nothing that identifies you. We keep submitted questions so we can improve what a report answers; each is shortened and stripped of obvious personal details like emails and phone numbers before storage, but it can contain whatever you typed, so don't enter anything sensitive.
Feedback and bug reports. We receive your message and the email address you optionally include, and use them to read, respond, and act on what you tell us.
Search history (Chrome extension). Your last 20 lookups live in the extension's local storage and never leave your device. The extension runs on no web page and cannot read your browsing, cookies, or logins.
Waitlists and watch requests. An email you leave us (and the carrier you asked about, if any) is stored for exactly one purpose: sending you the email you asked for. Ask us and we remove it.
If you have a fleetfax account
Accounts are optional; every carrier report works without one. An account stores your email address, an optional display name, and the security records that operate sign-in. We sign you in with emailed links and codes, so there is no password to store, and a first-party session cookie does nothing but keep you signed in.
Content you save. Lists, tags, notes, and your policy minimums sync across your devices and stay private to you. We don't mine them or feed them to analytics, and support staff don't read your notes unless you share them in a support request.
Watch alerts and email. Watch a carrier and we record the changes we detect; turn on the digest and we email it to you. Every digest carries a working unsubscribe that stops email immediately while your alerts stay visible in your account. Sign-in links and receipts are delivered by a transactional email service acting on our instructions.
Payments. A payment processor handles subscriptions; your card details never touch fleetfax's servers. We store only your plan, its status and dates, and the processor's identifier for you. Billing management happens on the processor's secure pages.
Deleting your account. One click on your account page signs you out everywhere and permanently removes your lists, notes, alert history, and email address. Two things survive: payment records we must keep for accounting, and a one-way cryptographic hash of your email used only to prevent repeat free trials. It cannot be reversed into your address.
Analytics
Standard, anonymous analytics tell us how the tool is used and where people get stuck: page views and the kind of search you ran, with no account and no profile of you. USDOTs and emails are hashed before they leave your browser, and what you type in the search box is masked, not recorded. On the carrier report, a masked session replay can show only the public data already on the page and where you clicked, never your inputs (the sole exception is a question you submit to Ask, covered above). A first-party cookie and an anonymous device identifier measure how often people return. Any ad-blocker or browser privacy setting turns all of it off, and fleetfax works exactly the same.
Service providers
A small number of standard providers give us hosting, email delivery, payment processing, product analytics, AI-assisted answers, and support tooling. Each receives only the data its narrow function needs, and none may use it for advertising or any purpose of their own.
Your rights
Ask us what we have on you, ask us to correct it, or ask us to delete it: email support@fleetfax.com from the address you used and we'll respond within 5 business days. California residents exercise their CCPA and CPRA rights the same way.
Changes
If this policy changes, the effective date at the top updates with it, and material changes are summarized in the Chrome extension's release notes on the Chrome Web Store.