Privacy policy

We never sell your personal information, and we do not share your book or notes for advertising. Google Analytics and Microsoft Clarity see which carrier pages you open, and Microsoft may use Clarity data for advertising.

fleetfax is a carrier intelligence platform for freight brokers, factors, and shippers. The platform is this website; the Chrome extension is a companion to it. We collect what we need to return carrier reports and run your account, and we use cookies and analytics tools as described below.

What you send us

The USDOT, MC number, VIN, company name, phone, or email you search goes to fleetfax servers to return the report. Problem reports, feedback, and an email you leave for a waitlist or monitoring request also reach us, each used only for what you asked for.

We may retain carrier sourcing queries for up to 30 days to improve our system.

The Chrome extension keeps your lookup history on your device and sends lookups to our servers. It may send anonymous usage counts to our analytics provider, and phone numbers you ask it to check go to a phone-validation service.

Our servers keep logs of the requests they answer: the lookup that was asked, your browser and device information, a per-install identifier, your IP address, and, when you're signed in, your account. We use them to improve fleetfax and stop abuse; the analytics tools below never see them. IP addresses are deleted within 7 days. Delete your account and these logs lose their link to you.

When a visit starts, we note the kind of page it lands on and the website or campaign link that brought you here (the site's name, not the full address). If you create an account, the first one is kept with it.

If you have a fleetfax account

Accounts are optional. Carrier reports work without one, within a daily limit; a carrier's phone and email need a free account. If you choose to create an account, we store your email, an optional display name, your login records, and any other information you choose to provide. Sign-in uses a Google account or an emailed sign-in link and code. fleetfax never stores passwords. We may also email you occasional announcements about fleetfax plans and features; each has an unsubscribe link, and unsubscribing never stops sign-in emails or the alerts you set up. We use our own cookies to keep you signed in (30 days), recognize your browser (400 days), and limit free use before sign-in (one year). Other cookies used during sign-in and security checks last 10 minutes or less. Your account syncs your 50 most recently viewed carriers across your devices and the extension. If you delete your account, this data is permanently removed, except certain records, such as those listed under Deleting your account below.

Your lists, tags, notes, rule minimums, and vetting records stay private to you. We don't mine them, they never go to analytics, and support staff don't read your notes unless you attach them to a support request. Carriers in your book are monitored, and the changes we detect are shown in your account.

Deleting your account

One click signs you out everywhere and permanently removes what is in it: your saved carriers, lists, tags, notes, saved searches, monitoring history, rule minimums, and vetting records. Some things outlive the account, including: billing history we keep for tax and accounting; a record that the account existed, when it signed in, and when it was deleted, which also stops its email being reused for abuse; a record of which emails we sent the account and when, without their content; and any support request you sent us, which we keep for a limited time. Carrier reports are public and stay free, so deleting your account changes nothing about any carrier's data.

We back up our data daily, weekly, and monthly, so data you delete can stay in an encrypted backup for up to six months before it is deleted. Our providers also keep their own records for a set time, and deleting your account does not shorten it: server logs for 7 days, a log of the emails we sent you for 30 days, and usage counts by country, city and network, and browser and device information, for three months.

Service providers

We use a small number of service providers for hosting, email, analytics, support, phone number validation, and AI models that process text you type or paste. Each works on our instructions and gets only what its job needs.

Three of them measure how this website is used: Google Analytics records the pages you visit and what you do on them, Cloudflare Web Analytics each page's address, and Microsoft Clarity your clicks and a replay of the page as displayed, with what you type hidden and all page text hidden once you're signed in. Google Analytics sets its own cookie to count return visits. None of them receives the contents of your account, not your book, your notes, or your vetting records. The three are Google Analytics, Cloudflare Web Analytics, and Microsoft Clarity; Microsoft's terms let it use what Clarity collects there for its own purposes, including advertising. An ad blocker turns all of it off, and fleetfax works the same.

Payments are handled by our payment processor. Your card details go directly to the processor and never reach fleetfax's servers.

Your rights

Ask us what we have on your account, ask for a copy of it, ask us to correct it, or ask us to delete it: email privacy@fleetfax.com from the address you used and we'll respond within 5 business days. We'll confirm you're the account holder before acting on a deletion or export request. Using any of these rights never gets you worse service. California residents exercise their CCPA and CPRA rights the same way. If this policy changes, the effective date at the top updates with it.

Carrier contact details

Carrier contact details on fleetfax come from FMCSA's public record. To have them removed, email support@fleetfax.com from the email address on the carrier's FMCSA registration (its MCS-150). This isn't meant to make it harder: it's how we confirm the request really comes from the carrier before we change its page, so no one else can remove or alter its details. If the record has no email, add one by updating the MCS-150 first.