Terms

Terms of service

Last updated: July 11, 2026

These terms govern your use of fleetfax.com and the fleetfax browser extension (together, "fleetfax"). By using fleetfax, you agree to them.

1. What fleetfax is. fleetfax presents information about motor carriers drawn from public federal records (FMCSA and related Department of Transportation datasets). fleetfax describes what those records contain. It does not tell you whether to do business with anyone, and it is not legal, insurance, or business advice. Verdicts, flags, and summaries are editorial descriptions of public data, and the judgment about any carrier is yours.

2. The free service. Carrier reports on fleetfax are free and do not require an account.

3. Accounts. Some features require a free account (sign-in is by email link; we never store a password). You are responsible for the email address on your account and for keeping access to it secure. One account per person. You may delete your account at any time from your account page; deletion removes your saved lists, notes, and alert history, and removes your email address from our records. We retain a one-way cryptographic hash of a deleted account's email address solely to prevent repeat free trials, and records of past payments as required for accounting.

4. Paid subscriptions. Paid plans keep watch on your carriers over time and add scale on top of the free report: saved carrier lists, watch alerts, bulk tools, your own policy checks, carrier sourcing, and the connections explorer, as described on the pricing page. Prices are shown before you subscribe. Subscriptions renew automatically until cancelled. You can cancel at any time from your account; your plan stays active until the end of the period you paid for, and we do not charge again after that. We do not issue refunds for partial billing periods, but if something went wrong, contact support@fleetfax.com and we will try to make it right. A free trial, where offered, requires no payment method and ends automatically; one trial per person.

5. Your content. Notes, tags, and lists you create are yours. We store them to provide the service, we do not sell them, and we do not use them for anything other than operating your account.

6. Acceptable use. You may not: resell, redistribute, or republish fleetfax data or reports as a product; scrape, crawl, or bulk-harvest the service; circumvent rate limits, plan limits, or access controls; share account credentials; or use fleetfax to harass anyone. We may suspend or close accounts that do these things. Exported files are watermarked to the exporting account.

7. Accuracy and availability. fleetfax reflects the public records as we last ingested them, and those records contain errors, gaps, and delays that originate with the source. Changes generally appear on fleetfax within a day of appearing in the federal data, but we do not guarantee freshness, completeness, accuracy, or uninterrupted availability. fleetfax is provided "as is" without warranties of any kind. If you believe something on a carrier report is wrong, you can flag it from the report's "Report a data error" link and we will review it.

8. Not a consumer report. fleetfax reports on businesses (motor carriers) using public records. fleetfax is not a consumer reporting agency, fleetfax reports are not consumer reports as defined by the Fair Credit Reporting Act, and you may not use fleetfax to make decisions about consumers' employment, credit, insurance eligibility, or housing.

9. Liability. To the maximum extent the law allows, fleetfax's total liability for any claim arising out of the service is limited to the amount you paid us in the twelve months before the claim, and fleetfax is not liable for indirect, incidental, or consequential damages, including business decisions made using the service.

10. Changes. We may update these terms; if a change is material we will note it on this page and, for account holders, by email. Continuing to use fleetfax after a change takes effect means you accept it.

11. Contact. support@fleetfax.com