How can we help?
Answers about the Chrome extension, your account, carrier reports and billing. If your question isn’t covered, email us.
Email support
Support is by email. A person reads every message and replies within 3 business days.
Chrome extension
How do I install and pin the extension?
Open fleetfax in the Chrome Web Store and click Add to Chrome. To pin it, click the puzzle-piece icon at the top right of Chrome, then the pin next to fleetfax.
The extension is free. More about the extension
How does it work next to my load board?
fleetfax opens in Chrome’s side panel, beside the page you have open. Highlight a USDOT, MC or company name, right-click and choose Search with fleetfax. You can also type it into the panel’s search box.
The extension does not read or change the pages you visit. It sees only the text you highlight and choose to search.
The panel won’t open. What should I do?
Click the fleetfax icon in Chrome’s toolbar (under the puzzle-piece icon if you haven’t pinned it), or press Ctrl+Shift+F (Control+Shift+F on a Mac). If the shortcut does nothing, check it at chrome://extensions/shortcuts. The extension needs Chrome 120 or later.
If the panel opens and says it couldn’t read the selection, paste the DOT or MC number into its search box. Some spreadsheets don’t pass selected text to Chrome.
Do I need an account to use the extension?
No. You can search by USDOT, MC or company name without one. The contact details on file with FMCSA need a free fleetfax account. If you sign in on fleetfax.com, the panel uses the same sign-in.
Account and sign-in
Do I need an account to use fleetfax?
No. You can open carrier reports without one, up to a daily limit. A free account raises that limit, shows the phone and email on file, and keeps a book of carriers that fleetfax monitors for you. The pricing page lists the current limits.
How do I sign in?
Sign in with Google, or enter your email address to get a sign-in link and a code. Either one works for 15 minutes. fleetfax doesn’t use passwords, so there is nothing to reset. Sign in
I didn’t get the sign-in email.
Check your spam or junk folder. The link and code expire after 15 minutes. If it has been longer, enter your email on the sign-in page again to get a new one. If nothing arrives, email support@fleetfax.com.
How do I change my account email?
Email support@fleetfax.com from the address on your account and tell us the new one.
How do I delete my account?
In Account settings, choose Delete account. This permanently removes your saved carriers, lists, tags, notes, saved searches, monitoring history, policy minimums and vetting records. Some things are kept, including: billing history, for tax and accounting; a record that the account existed, when it signed in, and when it was deleted; a record of which emails we sent the account and when, without their content; and any support request you sent us, for a limited time. Details in the privacy policy
Reports and monitoring
Where does the data come from, and how fresh is it?
From FMCSA’s public record: registration, operating authority, insurance filings, roadside inspections, crashes and safety ratings. fleetfax reads FMCSA’s published files daily. FMCSA publishes each dataset on its own schedule, so some parts of a report can be more recent than others.
Something on a report looks wrong. What should I do?
Click Report an error at the bottom of the report. A person checks it against the federal record. If the federal record itself is wrong, it has to be corrected with FMCSA. See Your company’s record.
How does monitoring my book work?
Your account shows changes on every carrier in your book, with email alerts on the number of carriers your plan includes. The pricing page lists the book size for each plan. Monitoring doesn’t replace your own checks before you use a carrier.
Pro and billing
What’s included in Pro?
Pro adds carrier history, email alerts, bulk vetting & exports, connections explorer and custom vetting rules, with a book of up to 200 carriers and no daily limit on carrier reports. Compare plans
How much does Pro cost?
Pro is $69/month.
How do I get Pro?
Sign in or create a free account, then choose Get Pro on the pricing page. Checkout shows the price before you pay.
How do I cancel?
In Account settings, choose Manage plan and cancel there. Pro stays active until the end of the period you paid for, and you won’t be charged again. After that, your account moves to the free plan.
Can I get a refund?
Yes, within 7 days of the first payment of your first subscription. Email billing@fleetfax.com from the address on your account and we’ll refund that payment in full. Pro ends right away. Otherwise we don’t refund payments or partial billing periods, but if something went wrong, email us and we’ll try to make it right.
Where are my receipts and invoices?
We email a receipt for each payment and each refund. Past invoices are in Account settings: choose Manage plan, or Invoices and payment if your plan is set to end.
How do I update my card?
In Account settings, choose Manage plan (or Invoices and payment if your plan is set to end), then update your card there. Our payment processor handles payments, and fleetfax doesn’t store card numbers.
What happens if a payment fails?
We retry the payment and email you a link to update your card. If it hasn’t gone through within 7 days, your account returns to the free plan until the payment succeeds. If every retry fails, your subscription ends.
Is sales tax included?
Prices don’t include taxes. Where sales tax applies, it may be added at checkout.
Who do I contact about billing?
Email billing@fleetfax.com.
Your company’s record
My company’s information on fleetfax is wrong. How do I fix it?
fleetfax shows the federal record as FMCSA publishes it. If that record is wrong, request a review through FMCSA’s DataQs portal. Once FMCSA corrects it, the fix reaches fleetfax when that FMCSA file next updates. If fleetfax differs from the federal record, use Report an error on your company’s report.
Can you remove my contact details?
Yes. Email support@fleetfax.com from the email address on your FMCSA registration (your MCS-150). This is how we confirm the request really comes from you before we change your page, so no one else can remove or alter your details. If your record has no email, add one by updating your MCS-150 first.
Privacy and trust
Do you sell my data? Do carriers know I looked them up?
No. We never sell your personal information, and carriers are not notified when you look them up. Your book and notes are private to you. To see, copy, correct or delete the data we hold about you, email privacy@fleetfax.com from your account’s email address. Privacy policy
Is fleetfax affiliated with FMCSA?
No. fleetfax reads public FMCSA data and is not affiliated with, endorsed by, or connected to FMCSA or the U.S. Department of Transportation.
Still need help?
Email us and we’ll reply within 3 business days. If it’s about a carrier, include its USDOT or MC number.
